Respondus Error: "There is a problem with the settings for this exam"
If you encounter this error, please make sure you are navigating to your exam through the Modules or Assignments link on your course's menu. Please do not use the "To Do" list or Calendar to access the exam. Respondus Support offer additional recommended solutions in their Support Article: "There is a problem with t…
What is Respondus Lockdown Browser?
Respondus Lockdown Browser and Monitor (RLB) is a free application that allows you to take exams using your home computer and a webcam. Respondus Lockdown Browser is a custom browser that locks the testing environment within Canvas. Respondus Monitor records you while you are taking the exam. Respondus is availab…
Update Respondus Settings After Copying Exams
After importing exams and quizzes from a previous course, it is crucial to go to the Respondus LockDown Browser Dashboard in the new course or students will not be able to access exams. 1. Open your course. 2. Open the LockDown Browser Dashboard. 3. Exam/quiz settings will automatically update once the Res…
Windows 10 and 11: Switching Out of S Mode to Install Respondus LockDown Browser
If you see the below message appear when trying to install LockDown Browser, this means your computer is likely in S mode. What is S-Mode? Windows 11 in S mode (and Windows 10 in S mode) is a version of Windows that's streamlined for security and performance, while providing a familiar Windows experience. To incr…
Unable to Retrieve Settings from the Respondus Server
Following the steps below will resolve most error codes given by Respondus. Occasionally you will see various error codes such as 0x0002. If you require Respondus Monitor for an exam, please make sure your exam does not have an access code or an IP filter. Moreover, if the error continues, please follow these step…
Installation of Respondus Lockdown Browser for macOS
Respondus is a free application available to Laredo College students for their home computers. Respondus Lockdown Browser is a custom browser that locks down the testing environment within Canvas. Respondus Monitor records the student while taking the exam. Please follow the steps below to install the Lockdown …
Respondus 24/7 Live Chat Help
Live chat help is available 24/7 within LockDown Browser when using the webcam feature (Respondus Monitor). Respondus chat agents can assist you with pre-exam issues related to the webcam and microphone. Live chat is accessible from two places in Lockdown Browser 1. Within the pre-exam steps . When working thr…
How to Add an Extra Attempt on a Quiz or Exam
How to Add an Extra Attempt on a Quiz or Exam You can give students an extra attempt to retake a quiz or an exam. You will have access to any extra attempts, but only the latest submission will be posted to the gradebook. To do that, follow these steps: * Open the quiz or test that needs to be retaken: * *…
Enabling Lockdown Browser for Ipad
Please follow the steps below to allow the use of an Ipad as a testing device: * Navigate to Lockdown Browser Menu: * Click the dropdown arrow on the left of the exam and select “Modify Settings”: * Click on the “+” to expand “Advanced Settings” and check “Allow students to take this exam with an iPad”: …
Respondus Error AWS-99
If you see this error, or any other message that mentions AWS-99, your network is blocking access to Respondus servers. The Respondus Support Knowledgebase features steps to follow to fix this issue . If you follow those steps and still cannot take your test, you may want to try another network or computer.
