Live chat help is available 24/7 within LockDown Browser when using the webcam feature (Respondus Monitor). Respondus chat agents can assist you with pre-exam issues related to the webcam and microphone.
1. Within the pre-exam steps. When working through the pre-exam steps for using a webcam with Lockdown Browser, select "It's not working" at any time to access live chat.
2. Within the Help Center: Select the "Need More Help?" button.
Both options will walk you through a troubleshooter before beginning a chat with an agent. For technical issues that cannot be solved via live chat, we recommend that you open a ticket with the eHelpDesk.