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Respondus LockDown Browser - Troubleshooting Chromebooks

If you are experiencing issues while using LockDown Browser on your Chromebook, please follow the steps below to refresh your system:

  1. Clear the Cache and Cookies in Google Chrome

  2. Update your Chromebook's operating system

  3. Restart your device

If you continue encountering issues after following all steps and recommendations above, the next option would be to reset your device. If you received the device from your high school, contact their IT department to have your computer reset/upgraded. If the Chromebook is your personal device, you can reset it following this guide: Reset your Chromebook.

To help minimize issues while testing with Chromebooks, you should be as close to your router or internet access point as possible. Respondus also recommends shutting down all other programs running on the computer as well as those that might be running on other devices on your network (Netflix, etc.). It may also help to restart the modem/router.

If your exam is time-sensitive, another option is to use a different device to take your exam.You can also schedule an appointment to take an exam in our webcam testing lab. To take an exam that requires a password, please get in touch with the Learning Enrichment Center.

For additional support, you can use the Live Chat or submit a ticket.

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  • 30-Aug-2021
  • 623 Views