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Home > Respondus Lockdown Browser > Respondus Error: "You have not logged in yet or your session expired"
Respondus Error: "You have not logged in yet or your session expired"
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The error message 'You have not logged in yet or your session expired' is linked to the randomised hardware (MAC) address feature on Windows computers.

 

Image of the error as it appears on the Respondus window.

To clear the issue:

  1. Click the Windows (Start) button in the bottom left corner.
     
  2. Select the gear icon for the Settings menu.
     
  3. Click on Network and Internet.
     
  4. In the left-hand toolbar, select Wifi.
     
  5. Change the Use random hardware addresses to Off.
     

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