Live chat help is available 24/7 within LockDown Browser when using the webcam feature (Respondus Monitor). Respondus chat agents can assist you with pre-exam issues related to the webcam and microphone.

 Live chat is accessible from two places in Lockdown Browser

1. Within the pre-exam steps. When working through the pre-exam steps for using a webcam with Lockdown Browser, select "It's not working" at any time to access live chat.

 2. Within the Help Center: Select the "Need More Help?" button.

Both options will walk you through a troubleshooter before beginning a chat with an agent.  For technical issues that cannot be solved via live chat, we recommend that you open a ticket with the eHelpDesk.