Jan 16, 2026
If you attempt to view the Concourse Syllabus for your course and encounter the error "Could not verify ID token: State not found," please follow the steps below to troubleshoot.
Note: These steps apply to Google Chrome, the preferred browser for Canvas.

- At the top of the browser, in the address bar, click the eye icon.

- On the menu that opens, click the toggle to enable third-party cookies.

- After you enable the setting, it will turn blue.

- The page will automatically refresh, and your syllabus should display properly. *Note: this enables the cookies for 90 days. You will need to enable it again in three months.
- If viewing issues continue, additional troubleshooting steps can be found in the article: Concourse Syllabus - Troubleshooting View Issues.
- For iPadOS, there are also settings for "Prevent cross-site tracking" and "Hide IP address" that may need to be toggled on/off (in addition to allowing cookies).
This article from Apple Support lists these settings for Safari.
