If you encounter the "WebRTC Connection Timed Out" error, please do the following: 1) Try clicking the "try again" button on that same page. This may permit the connection to be established. 2) If the error persists, it's likely caused by a latency (delay) on your computer and/or network. The best thing for you to...
![][1] If you see this error, or any other message that mentions AWS-99, your network is blocking access to Respondus servers. [The Respondus Support Knowledgebase features steps to follow to fix this issue][2]. If you follow those steps and still cannot take your test, you may want to try another network or c...
**How to Add an Extra Attempt on a Quiz or Exam** You can give students an extra attempt to retake a quiz or an exam. You will have access to any extra attempts, but only the latest submission will be posted to the gradebook. To do that, follow these steps: 1. Open the quiz or test that needs to be retaken: ...
![][1] Live chat help is available 24/7 within LockDown Browser when using the webcam feature (Respondus Monitor). Respondus chat agents can assist you with pre- exam issues related to the webcam and microphone. ### ![][2] Live chat is accessible from two places in Lockdown Browser 1. **Within the pre-exam steps*...