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Home > Concourse Syllabus > Concourse Syllabus - Troubleshooting View Errors
Concourse Syllabus - Troubleshooting View Errors
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Aug 24, 2023
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There is a known LTI 1.3 issue currently affecting some users when attempting to view the Concourse Syllabus with Google Chrome, the preferred browser for Canvas.  To avoid this error, it is recommended to add campusconcourse.com and api.apidapter.com to the allowed list to allow 3rd party cookies. Please follow the steps below.

Google Chrome Browser: Allow Cookies for Concourse

  1. Open Chrome Browser

 image of Google Chrome logo

  1. At the top right, click the three dots.

 image of the three dots icon

  1. From the menu, choose Settings.

image of the menu indicating the Settings option.

  1. Click Privacy and security (a), then Third-party cookies (b).

Image of the Settings menu.

  1. Scroll down to Customized behaviors (c). Next to "Allowed to use third-party cookies", click Add (d). 

Image of the Add button under Customized behaviors

  1. Under Site, add campusconcourse.com (e) and click Add (f).

Image of the "Add a site" menu with campusconcourse.com entered in the "Site" field.

  1. Add api.apiadapter.com by repeating steps 5 and 6. 

Image of the "Add a site" menu with api.apidapter.com entered in the "Site" field.

  1. If both sites were added successfully, they will be listed underneath "Allowed to use third-party cookies".

Image of the two sites listed under "Allowed to use third-party cookies"

  1. Clear the cache.
  2. Return to your course in Canvas, and the Concourse Syllabus should load properly.
  3. If viewing issues continue, please submit a ticket.
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